FAQ

1. Is your packaging discreet?Yes. All orders are shipped in plain, unbranded packaging with no mention of product details. Your privacy is extremely important to us.2. Are YOVIX products body-safe?Absolutely. We use only internationally certified, body-safe materials like medical-grade silicone, ABS, and stainless steel. Each product is carefully tested for safety and comfort.3. Will my credit card statement show product details?No. Your billing statement will display a neutral name that does not reference adult products, to ensure your privacy.4. Can I cancel or change my order after placing it?We process orders quickly. If you need to cancel or make changes, please contact us within 2 hours of placing your order. After that, changes cannot be guaranteed.5.How long will it take to receive the item?The time of receiving the goods = processing time + shipping time. The processing time is usually 1-5 days. The shipping time varies from country to country. For the shipping time of each country, please refer to our shipping policy.6.How can I track my order?After you place an order, we will send you an order confirmation email. After the goods are shipped, we will send you a shipping notice. The shipping notice contains a tracking link. If the link does not work or cannot be opened, you can contact customerservice. Please remember the email address you used when placing the order. If you do not receive an order confirmation email or shipping notice, you can first check whether it is in the spam folder. If you still cannot find it, you can contact customer service.7.Can countries with policy restrictions purchase it?Our products are discreetly packed, and 60%-70% of the orders can pass through the customssuccessfully.But some of them will be detained if they are unfortunately checked by the customs.In the unfortunate case of being detained by customs, we cannot issue a full refund. But we will try our best to compensate. Please note that the product you choose when ordering should not be tooobvious.You can choose some products that have a more everyday look.8.Is there a return guarantee?Yes, but the premise is that the package is notopened. Adult products pay attention to health and privacy issues. Once the package is opened, we will not be able to resell it. For returns, please contact customer service within 180 days of receiving the goods.9. How can I contact customer support?You can reach us anytime via email at service@yovix.store or through our Contact Us page. We typically respond within 24 hours.